Terms of Service
Hello!
Thank you for choosing Efland Trash Service as your local trash removal business. By using our services, you agree to the terms outlined below.
Trash removal:
We require all trash to be bagged, tied, and available for pickup at the end of your driveway using our provided rolling bin by 7:30am of your designated pickup day. If placing the trash at the end of your driveway is not an option (i.e. you are elderly or handicapped) you must call and set up accommodations with our ground crew. All trash must not exceed 12-15lbs in weight per bag and each address must not surpass one full can per week (equivalent to 9-10 tall kitchen trash bags); our ground crew removes trash by hand and use a limited space open-air trailer. Weekly trash removal fees are reserved for residential properties. If there is a pattern of an abundance of weekly trash (10+ bags), we reserve the right to change the fees to our business rates. We do not pick up yard debris, tires, bio-hazard waste materials, concrete, or cleaning chemicals/fuel/oil.
If you do not meet the above requirements, we reserve the right to not collect the aforementioned trash.
Billing:
We bill ten days prior to that start of each month and each bill is due on the 16th of each month. You may pay in advance up to one year. We reserve the right to suspend service for any account at any time due to non-payment. Prorated weekly services are reserved for those that sign up after the start of the month.
Canceling Services:
We never like to see a customer leave, but understand that this does happen. Luckily, canceling services with us is headache free. Simply call 919-812-9299 Monday-Friday 9am-5pm or email at [email protected] stating explicitly that you are wanting to cancel services and the reason why. You will receive a cancellation confirmation email from [email protected]. If you do NOT receive this confirmation email, your account is still open with us. We cannot close any account that has an open balance, all open balances must be paid before the account is considered closed. We will not issue any refunds for months paid in advance if the company is not the party issuing an account closure. This is why we highly recommend utilizing our services until your account is at a $0.00 balance.
Trash Can Agreement:
Upon receiving an Efland Trash Service can, you agree to use our can for your weekly residential pickup and that the can remains the property of Efland Trash Service at all times. You agree to maintain cleanliness of the Efland Trash Service can. You agree to not let loose trash or liquid collect in the Efland Trash Service can. You agree to pay any fines accrued to your account for not meeting the can responsibilities. You agree that Efland Trash Service reserves the right to remove the Efland Trash Service can from your property at any time if responsibilities of trash can are not being met. You agree for the Efland Trash Service can to be repossessed by Efland Trash Service if you cancel your account or account becomes delinquent. You agree that Efland Trash Service is permitted to enter your property for the sole purpose of repossessing the Efland Trash Service can. You agree that your address will be the sole users of the Efland Trash Service can and will not allow neighbors to use the can for their own needs. You agree that the Efland Trash Service can will remain at your address until Efland Trash Service has repossessed the can.
Efland Trash Service, LLC is not responsible or liable for any fees or fines incurred to individual accounts from HOA's, covenants, or the like.
We, (Efland Trash Service LLC) reserves the right to bill any card on file/card used to pay a balance, after 90 days of no payment on the account for the balance of the account.
We, (Efland Trash Service LLC) reserves the right to, in our sole discretion, temporarily suspend or deactivate your account, or to permanently close your account. We also reserve the right to refuse service to anyone, for any reason,and at any time.
Thank you for choosing Efland Trash Service as your local trash removal business. By using our services, you agree to the terms outlined below.
Trash removal:
We require all trash to be bagged, tied, and available for pickup at the end of your driveway using our provided rolling bin by 7:30am of your designated pickup day. If placing the trash at the end of your driveway is not an option (i.e. you are elderly or handicapped) you must call and set up accommodations with our ground crew. All trash must not exceed 12-15lbs in weight per bag and each address must not surpass one full can per week (equivalent to 9-10 tall kitchen trash bags); our ground crew removes trash by hand and use a limited space open-air trailer. Weekly trash removal fees are reserved for residential properties. If there is a pattern of an abundance of weekly trash (10+ bags), we reserve the right to change the fees to our business rates. We do not pick up yard debris, tires, bio-hazard waste materials, concrete, or cleaning chemicals/fuel/oil.
If you do not meet the above requirements, we reserve the right to not collect the aforementioned trash.
Billing:
We bill ten days prior to that start of each month and each bill is due on the 16th of each month. You may pay in advance up to one year. We reserve the right to suspend service for any account at any time due to non-payment. Prorated weekly services are reserved for those that sign up after the start of the month.
Canceling Services:
We never like to see a customer leave, but understand that this does happen. Luckily, canceling services with us is headache free. Simply call 919-812-9299 Monday-Friday 9am-5pm or email at [email protected] stating explicitly that you are wanting to cancel services and the reason why. You will receive a cancellation confirmation email from [email protected]. If you do NOT receive this confirmation email, your account is still open with us. We cannot close any account that has an open balance, all open balances must be paid before the account is considered closed. We will not issue any refunds for months paid in advance if the company is not the party issuing an account closure. This is why we highly recommend utilizing our services until your account is at a $0.00 balance.
Trash Can Agreement:
Upon receiving an Efland Trash Service can, you agree to use our can for your weekly residential pickup and that the can remains the property of Efland Trash Service at all times. You agree to maintain cleanliness of the Efland Trash Service can. You agree to not let loose trash or liquid collect in the Efland Trash Service can. You agree to pay any fines accrued to your account for not meeting the can responsibilities. You agree that Efland Trash Service reserves the right to remove the Efland Trash Service can from your property at any time if responsibilities of trash can are not being met. You agree for the Efland Trash Service can to be repossessed by Efland Trash Service if you cancel your account or account becomes delinquent. You agree that Efland Trash Service is permitted to enter your property for the sole purpose of repossessing the Efland Trash Service can. You agree that your address will be the sole users of the Efland Trash Service can and will not allow neighbors to use the can for their own needs. You agree that the Efland Trash Service can will remain at your address until Efland Trash Service has repossessed the can.
Efland Trash Service, LLC is not responsible or liable for any fees or fines incurred to individual accounts from HOA's, covenants, or the like.
We, (Efland Trash Service LLC) reserves the right to bill any card on file/card used to pay a balance, after 90 days of no payment on the account for the balance of the account.
We, (Efland Trash Service LLC) reserves the right to, in our sole discretion, temporarily suspend or deactivate your account, or to permanently close your account. We also reserve the right to refuse service to anyone, for any reason,and at any time.
FAQ
What is the monthly rate of weekly service?
We charge $30 per month to provide weekly residential service. This $30 monthly charge covers the collection of one full can per week. Business rates vary between businesses and will be assessed prior to first pickup.
What is the billing cycle?
We bill ten days prior to that start of each month and each bill is due on the 16th of each month. You may pay in advance up to one year. We reserve the right to suspend service for any account at any time due to non-payment. Prorated weekly services are reserved for those that sign up after the start of the month.
What is my designated day of service?
Your designated day of service is determined by your address. Please call 919-812-9299 if you would like to verify your day of service prior to signing up. If you sign up for service, your designated day of service will be confirmed via confirmation email
Does Efland Trash Service provide trash cans?
As of January 1st, 2020, Efland Trash Service will now be able to provide a trash can to new customers only. You will receive your can anytime between receipt of your first invoice and your first day of service. Upon receiving an Efland Trash Service can, you agree that the can remains the property of Efland Trash Service at all times. You agree to maintain cleanliness of the Efland Trash Service can. You agree to not let loose trash or liquid collect in the Efland Trash Service can. You agree that Efland Trash Service reserves the right to remove the Efland Trash Service can at any time if responsibilities of trash can are not being met. You agree to return can to Efland Trash Service should you cancel service. We CANNOT collect trash from any recycling bin/can. We understand the inconvenience and appreciate your understanding.
Why was my trash not picked up?
If your trash was not picked up, please verify that a notice was left on your trash. This notice will indicate why your trash was not picked up. We do not pickup:
loose/unbagged trash
untied trash bags
trash is not at the end of the driveway (unless previously verified by company owner to receive special accommodations)
trash is too heavy to lift (weight exceeds 12-15lbs)
too many bags
trash is solely placed in small shopping bags
trash is in recycling bins
your account is past due
Please call 919-812-9299 to solve any issues
If your trash did not get picked up and you are not in violation of any of our policies, please check our website home page or our Facebook page for any updates to our routes
https://www.facebook.com/eflandtrashservice
I received a cleaning fee notice on my trash can, what is this?
All customers agree to ensure their trash is bagged and tied prior to collection. If these policies are not met and loose trash has collected in the trash can, we will leave a "warning" notice stating that if the trash can is in the same condition (collection of loose trash in can) for your next scheduled pickup, we will clean the can on your behalf and charge a $25 cleaning fee.
Why does trash need to be bagged and tied?
Trash must always be bagged and tied prior to collection for many reasons. We collect trash by hand and in an open air trailer; in order to grab the trash out of the can with our hands, it must all be bagged and since we collect in an open air trailer we cannot have any trash fly out of the trailer as we are traveling. We may also collect your trash in our standard trash truck, but if there is loose trash in the can, when the can is tipped the loose trash then falls on the ground. Being believers of a clean environment we must then clean the loose trash off of the ground by hand. As you can imagine it is unsanitary (even with gloves), puts our employees at a health risk, and takes up time that could otherwise be spent collecting the next customers trash. Help us help you by making sure your trash is always bagged and tied prior to collection!
I did not have my trash out in time for service, what do I do?
Unfortunately due to the expanse of our coverage area and our small crew we do not have the availability to make any return trips. We highly recommend making sure your trash is available for collection no later than 7:30am of your designated day of service. We do offer mobile text alert reminders that are sent the evening before your collection day to remind you to place your trash out for collection.
Where does my trash need to be placed for pickup?
We are known as the trash company that will go where others refuse! This means we can collect trash from long dirt roads, small driveways, and the like. Trash must be placed at the end of your driveway for pickup. "End of your driveway" refers to where your driveway ends and turns into a road that other people can travel on. If your driveway connects to a long dirt road that also connects to a paved road, the location of your trash should be where your driveway meets the long dirt road. Unless otherwise agreed upon, no trash should be placed from between the ditch line and the house. This is due to the fact that we are not allowed to enter your property, without prior consent, and anything beyond your ditch line is considered your property. We do not expect people to carry their trash long distances. If you have a driveway that is excessively long (a half mile or longer), you must contact us to inform us and we will look into accommodations. If you are elderly you must contact us to inform us and we will look into accommodations. If you are handicapped, incapacitated, or a doctor has advised you to not move your trash, you must contact us to inform us. We require proper documentation stating such physical disablement before looking into accommodations.
How do I cancel service?
While we never like to see a customer cancel their service with us, we want to make the cancellation process as simple as possible. Simply just email us at [email protected] or call 919-812-9299. You will receive a confirmation email confirming cancellation of your account. If you do not receive a confirmation email within 1 business day, please follow up with us to ensure we received your cancellation.
I have emailed and/or left a voicemail, when can I expect a return answer?
All emails and voicemails left Monday-Friday 9am-5pm will be answered that day. All emails and voicemails left after office hours will be answered the following business day. All emails and voicemails left over the weekend will be answered the following Monday.
What is the holiday schedule?
We operate our weekly trash routes Monday-Friday, regardless of holidays. We recognize the significant importance of holidays throughout the year, however we know trash still happens. The only holidays that do affect our hours of operation are Thanksgiving, Christmas day, and New Years day. We like to take time to make sure we spend these holidays with our loved ones. For any updates regarding weekly trash pickup we will update the front page of our website, update our Facebook page, as well as send out a text alert. Please make sure you are signed up for these FREE text alerts and make sure you "like" our Facebook page https://www.facebook.com/eflandtrashservice so you do not miss any updates.
What is the inclement weather policy?
Our inclement weather policy states that we will continue to collect trash as long as conditions remain safe. Once conditions become hazardous, we will pause service until conditions become safe to continue to work. Sometimes this means that trash collection will get pushed back to the following day. If this is the case, we will update the front page of our website and our Facebook page, as well as send out a text alert to state such delays in our service. Please make sure you are signed up for these FREE text alerts and make sure you "like" our Facebook page https://www.facebook.com/eflandtrashservice so you do not miss any updates.
We charge $30 per month to provide weekly residential service. This $30 monthly charge covers the collection of one full can per week. Business rates vary between businesses and will be assessed prior to first pickup.
What is the billing cycle?
We bill ten days prior to that start of each month and each bill is due on the 16th of each month. You may pay in advance up to one year. We reserve the right to suspend service for any account at any time due to non-payment. Prorated weekly services are reserved for those that sign up after the start of the month.
What is my designated day of service?
Your designated day of service is determined by your address. Please call 919-812-9299 if you would like to verify your day of service prior to signing up. If you sign up for service, your designated day of service will be confirmed via confirmation email
Does Efland Trash Service provide trash cans?
As of January 1st, 2020, Efland Trash Service will now be able to provide a trash can to new customers only. You will receive your can anytime between receipt of your first invoice and your first day of service. Upon receiving an Efland Trash Service can, you agree that the can remains the property of Efland Trash Service at all times. You agree to maintain cleanliness of the Efland Trash Service can. You agree to not let loose trash or liquid collect in the Efland Trash Service can. You agree that Efland Trash Service reserves the right to remove the Efland Trash Service can at any time if responsibilities of trash can are not being met. You agree to return can to Efland Trash Service should you cancel service. We CANNOT collect trash from any recycling bin/can. We understand the inconvenience and appreciate your understanding.
Why was my trash not picked up?
If your trash was not picked up, please verify that a notice was left on your trash. This notice will indicate why your trash was not picked up. We do not pickup:
loose/unbagged trash
untied trash bags
trash is not at the end of the driveway (unless previously verified by company owner to receive special accommodations)
trash is too heavy to lift (weight exceeds 12-15lbs)
too many bags
trash is solely placed in small shopping bags
trash is in recycling bins
your account is past due
Please call 919-812-9299 to solve any issues
If your trash did not get picked up and you are not in violation of any of our policies, please check our website home page or our Facebook page for any updates to our routes
https://www.facebook.com/eflandtrashservice
I received a cleaning fee notice on my trash can, what is this?
All customers agree to ensure their trash is bagged and tied prior to collection. If these policies are not met and loose trash has collected in the trash can, we will leave a "warning" notice stating that if the trash can is in the same condition (collection of loose trash in can) for your next scheduled pickup, we will clean the can on your behalf and charge a $25 cleaning fee.
Why does trash need to be bagged and tied?
Trash must always be bagged and tied prior to collection for many reasons. We collect trash by hand and in an open air trailer; in order to grab the trash out of the can with our hands, it must all be bagged and since we collect in an open air trailer we cannot have any trash fly out of the trailer as we are traveling. We may also collect your trash in our standard trash truck, but if there is loose trash in the can, when the can is tipped the loose trash then falls on the ground. Being believers of a clean environment we must then clean the loose trash off of the ground by hand. As you can imagine it is unsanitary (even with gloves), puts our employees at a health risk, and takes up time that could otherwise be spent collecting the next customers trash. Help us help you by making sure your trash is always bagged and tied prior to collection!
I did not have my trash out in time for service, what do I do?
Unfortunately due to the expanse of our coverage area and our small crew we do not have the availability to make any return trips. We highly recommend making sure your trash is available for collection no later than 7:30am of your designated day of service. We do offer mobile text alert reminders that are sent the evening before your collection day to remind you to place your trash out for collection.
Where does my trash need to be placed for pickup?
We are known as the trash company that will go where others refuse! This means we can collect trash from long dirt roads, small driveways, and the like. Trash must be placed at the end of your driveway for pickup. "End of your driveway" refers to where your driveway ends and turns into a road that other people can travel on. If your driveway connects to a long dirt road that also connects to a paved road, the location of your trash should be where your driveway meets the long dirt road. Unless otherwise agreed upon, no trash should be placed from between the ditch line and the house. This is due to the fact that we are not allowed to enter your property, without prior consent, and anything beyond your ditch line is considered your property. We do not expect people to carry their trash long distances. If you have a driveway that is excessively long (a half mile or longer), you must contact us to inform us and we will look into accommodations. If you are elderly you must contact us to inform us and we will look into accommodations. If you are handicapped, incapacitated, or a doctor has advised you to not move your trash, you must contact us to inform us. We require proper documentation stating such physical disablement before looking into accommodations.
How do I cancel service?
While we never like to see a customer cancel their service with us, we want to make the cancellation process as simple as possible. Simply just email us at [email protected] or call 919-812-9299. You will receive a confirmation email confirming cancellation of your account. If you do not receive a confirmation email within 1 business day, please follow up with us to ensure we received your cancellation.
I have emailed and/or left a voicemail, when can I expect a return answer?
All emails and voicemails left Monday-Friday 9am-5pm will be answered that day. All emails and voicemails left after office hours will be answered the following business day. All emails and voicemails left over the weekend will be answered the following Monday.
What is the holiday schedule?
We operate our weekly trash routes Monday-Friday, regardless of holidays. We recognize the significant importance of holidays throughout the year, however we know trash still happens. The only holidays that do affect our hours of operation are Thanksgiving, Christmas day, and New Years day. We like to take time to make sure we spend these holidays with our loved ones. For any updates regarding weekly trash pickup we will update the front page of our website, update our Facebook page, as well as send out a text alert. Please make sure you are signed up for these FREE text alerts and make sure you "like" our Facebook page https://www.facebook.com/eflandtrashservice so you do not miss any updates.
What is the inclement weather policy?
Our inclement weather policy states that we will continue to collect trash as long as conditions remain safe. Once conditions become hazardous, we will pause service until conditions become safe to continue to work. Sometimes this means that trash collection will get pushed back to the following day. If this is the case, we will update the front page of our website and our Facebook page, as well as send out a text alert to state such delays in our service. Please make sure you are signed up for these FREE text alerts and make sure you "like" our Facebook page https://www.facebook.com/eflandtrashservice so you do not miss any updates.
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Visit us on Facebook for more information and updates on our scheduled routes.